Terms of Service

Last updated: 2026-09-26

These Terms of Service ("Terms") govern your use of renewedcleaningal.com and the cleaning services booked through it, provided by Renewed Cleaning Company LLC ("we," "us," or "our"). By creating an account or booking a cleaning, you agree to these Terms.

Our services We connect customers with independent cleaning contractors for residential and business cleaning. Pricing is calculated from the details you provide (home size, rooms, plan, add-ons) and confirmed before you complete a booking. Weekend appointments carry a surcharge, and pricing may vary by plan (one-time, weekly, biweekly, or monthly).

Independent contractors Cleanings are performed by independent contractors, not employees of Renewed Cleaning Company LLC. We coordinate scheduling, payment, and customer support. Contractors joining our network go through an onboarding process before being assigned appointments, but each contractor is responsible for their own work, and Renewed Cleaning Company LLC does not guarantee the results of any specific cleaning beyond the remedies described under "Satisfaction and complaints" below.

Booking, payment, and autopay Payment is due as described at checkout. If you enable autopay on a recurring plan, your saved card will be charged automatically once a cleaning is completed, using the pricing in effect at that time; you can turn autopay off at any time from your account. A card processing fee is added as a separate, disclosed line item on every charge.

Cancellations and rescheduling You can cancel or reschedule an appointment yourself from your account up until 24 hours before the scheduled time. Inside that window, please call us directly. We reserve the right to reschedule an appointment due to circumstances outside our control (weather, contractor availability, and similar).

Access to your property You agree to provide safe, reasonable access to the property for the scheduled appointment window, and to disclose any known hazards, pets, or access instructions in advance. You are responsible for securing or removing cash, jewelry, firearms, sensitive documents, and other high-value or hazardous items before an appointment.

Satisfaction and complaints If you're not satisfied with a cleaning, please contact us promptly so we can address it. We'll work with you and the assigned contractor in good faith to resolve legitimate concerns.

Damage claims If you believe something was damaged, lost, or broken during a cleaning, you must report it to us in writing (email is fine) within 48 hours of the appointment, with a description and, if possible, photos. Claims reported after 48 hours may be denied, since it becomes difficult to confirm what happened during the visit versus before or after it. Reported claims will be investigated in good faith and, where we determine the claim is valid, resolved through repair, replacement, or reimbursement up to the limitation of liability below.

Limitation of liability To the fullest extent permitted by law, Renewed Cleaning Company LLC's total liability for any claim arising from our services is limited to the greater of the amount you paid for the appointment giving rise to the claim or $500. We are not liable for indirect, incidental, special, or consequential damages, including loss of income or sentimental value. Nothing in these Terms limits any liability that cannot be limited under Alabama law.

Indemnification You agree to indemnify and hold Renewed Cleaning Company LLC harmless from claims, damages, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your violation of any law, or your failure to disclose a hazard at your property that you knew or reasonably should have known about.

Prohibited conduct You agree to provide accurate booking information and to treat contractors and our staff respectfully. We may refuse service or cancel an account for abusive behavior, fraud, or repeated no-shows.

Dispute resolution and arbitration Any dispute arising from these Terms or our services will be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. There is no right or authority for any dispute to be brought as a class, collective, or representative action, and the arbitrator may not consolidate claims of more than one person. You may opt out of this arbitration agreement by emailing us at renewedcleaningal@gmail.com within 30 days of first agreeing to these Terms, stating that you opt out; opting out does not affect the rest of these Terms.

Changes to these Terms We may update these Terms from time to time. For material changes — including any change to the dispute resolution or arbitration section — we'll notify you (by email or an in-account notice) and your continued use after that notice means you accept the updated Terms. For non-material changes, we'll post the revised version here with an updated date.

Governing law These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Severability and entire agreement If any provision of these Terms is found unenforceable, the rest remain in full effect, and the unenforceable provision will be interpreted to best reflect its original intent. These Terms, together with our Privacy Policy, are the entire agreement between you and Renewed Cleaning Company LLC regarding our services.

Contact us Questions about these Terms? Email us at renewedcleaningal@gmail.com or call the number listed on our Contact page.